1. What kind of products do you sell?
At Aktota Shop we specialize in personalized and meaningful gifts — including printed shirts, mugs, blankets, wall art, and other custom-designed items for all occasions. From Christmas surprises to thoughtful gifts for family, our products are crafted to bring joy and connection.
2. Are your products customizable?
Yes! Many of our items can be personalized with names, messages, or designs. Just check the product page for customization options before adding to your cart.
3. How long does order processing take?
Most orders are processed within 1–3 business days. During peak seasons (like holidays), processing might take a little longer due to high demand.
4. How long does shipping take?
Shipping times vary by location:
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USA: 2–5 business days
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United Kingdom: 1–3 business days
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Canada: 10–30 business days
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Australia: 10–30 business days
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European Countries: 5–15 business days
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International: 10–30 business days
5. Do you offer tracking information?
Yes. Once your order has shipped, you’ll receive a confirmation email with tracking details. Please allow up to 48 hours for updates to appear.
6. What is your return policy?
Since our products are made to order, we do not accept returns or exchanges for incorrect size, color, or change of mind.
However, if your item arrives damaged or defective, please contact us within 30 days of delivery and we’ll gladly arrange a replacement or refund.
7. What if I entered the wrong shipping address?
If you notice an error in your shipping address, please contact us immediately at saldersoncloutier@gmail.com.
Once your order has been processed, we may not be able to make changes.
8. What should I do if I don’t receive my order?
If your order hasn’t arrived within the estimated timeframe, please check your tracking information. If it still hasn’t been delivered, reach out to our team — we’ll investigate and help resolve the issue as quickly as possible.
9. Do you ship internationally?
Yes, we offer worldwide shipping! Please note that international delivery times may vary depending on location and customs clearance.
10. How can I contact customer support?
You can reach us anytime via email at saldersoncloutier@gmail.com. Our team will respond as quickly as possible, typically within 24–48 hours.
